All your school trip questions answered
If you don't see your questions below, don't hesitate to contact our team who will be happy to answer any of your queries.
If your plans change from your initial quote, whether that be your choice of excursions or travel dates, your quoted price may change too.
Air travel groups are typically subject to more variable price changes, whereas coach travel groups are less likely to experience significant price changes.
If you decide to postpone your trip, you will be subject to additional charges imposed on us by our suppliers. We strive to keep price increases to a minimum wherever possible.
Yes. The ABTA and ATOL schemes provide financial protection to customers in case a travel company ceases trading. The ABTA scheme covers package trips taken by rail, road, or sea while ATOL is specifically designed to provide financial protection on package trips involving a flight.
All Voyager School Travel’s overseas trips and UK residentials are protected by either ABTA or ATOL so schools can be confident that the money a parent pays for their child’s school trip is safe.
The nature of school travel is that trips are organised well in advance and so when we provide you with a quote, the flights are usually not yet available. This means that the cost of the flight in your quotation is our best estimate based on experience and cannot be guaranteed. Most times we get it right, but we do recommend that you factor in some contingency just in case. Your educational trip expert will advise you on an appropriate contingency amount for flights. If you are travelling by air, we can usually secure you a better flight deal if you provide us with the passenger list well in advance.
Your booking is confirmed once we have taken the deposit. Until then, prices are subject to change, in particular, if your booking involves flights as these are dependent on the airline. We recommend that you confirm your booking within three to four weeks of receiving your quote to avoid disappointment. We appreciate that promoting a trip takes time and so we will work with you to help you launch the trip at the optimum time for your school and students.
Flights are subject to availability and timing changes so please bear this is mind when organising a school trip by air. We can only hold scheduled airline tickets for up to four weeks while low-cost airlines do not allow us to hold flights and so are best booked early to avoid price changes.
Payment schedules are there to help us secure the flights/transport and accommodation you have selected in time. However, we understand that each school has different needs and so we can often agree a more flexible payment schedule with you if required.
Your trip includes travel insurance unless otherwise stated. Read more about on the comprehensive travel insurance policy offered by Voyager School Travel.
If your school has their own policy in place, please let us know and we will ensure that this is reflected in your quote.
The number of students can directly affect the cost of the trip and so it is important that you reach the minimum group size stated in your quotation. If not, the price per student may increase. We will work with you to make the trip as affordable as possible and can provide posters, presentations and parent letter templates to help promote your trip and maximise take-up.
We will always try our hardest to accommodate a larger group but this is dependent on the availability of accommodation, flights and coaches. Adding extra students to a trip can increase the average cost per person, this is especially the case for groups travelling by air because as flights fill up airlines charge more per seat. We recommend capping your most popular trips to ensure that the price does not increase.
If you or a member of your group pulls out of the trip we may charge a cancellation fee which is dependent on the status of booking as follows:
Charge payable (for each cancelled passenger)
More than 12 weeks before departure
Any deposits paid or due will be lost
Between 4 - 12 weeks before departure
60% of the total cost to be paid
Less than 4 weeks before departure
80% of the total cost to be paid
2 weeks or less before departure
total invoiced cost
For more information, please see our booking conditions.
Depending on the reason the trip was cancelled, you may be able to claim some or all of these cancellation charges on your group travel insurance policy. See our group travel policy for details of cancellation insurance, excess and policy conditions.
Generally speaking, we offer one free adult place for every eight paying students travelling by coach (1:8) and one free teacher for every ten students travelling by air (1:10).
But this can differ by tour and so please see your quote for the free teacher ratio for your specific trip.
We will confirm your room allocation as soon as we receive it from our centre team or your accommodation provider. This should be no later than 2-3 weeks before your group’s departure.
Though we will always try to provide single rooms, this cannot be guaranteed and, unless stated otherwise, your quote is based on teachers sharing a twin room. Teachers can secure a single room at an additional cost, though this is subject to availability at your accommodation.
Safety is always our number one priority and we never compromise on it. We are an Assured Member of the School Travel Forum (STF) which means that you can be secure in the knowledge that:
Read more about our Safety Management Systems.
Whilst we can provide risk assessments for the individual sites and activities, we cannot provide a risk assessment for your individual school as we do not know your students and any factors that might make an activity higher risk for them. If you would like to carry out your own specific risk assessment we can help arrange inspection visits for your trip. You can find useful information and documents here.
All accommodation has been vetted to ensure it is suitable for school groups and adheres to the strict rules and regulations of the School Travel Forum – the recognised benchmark for school tour providers and the awarding body for the Learning Outside the Classroom (LoTC) Quality mark. Find out more.
Voyager School Travel offers school-only language centres in Normandy and the Opal Coast where we maintain the very highest quality and safety standards for your school trip. We also have exclusive arrangements with language centres in Murcia, Andalucia & Girona Spain and the Eifel region of Germany.
Please let us know before booking your trip if anyone in your group has any special requirements or needs which might their impact their ability to participate in activities. We will do our utmost to accommodate any special requirements but we must know in advance so that we can advise on the suitability of your chosen arrangements. In rare circumstances, we may require a doctor’s certificate to confirm that members of the group are fit to participate in the trip.
We specialise in organising trips for school groups and so specific dietary requirements can usually be catered for easily if we are aware in advance. Please let us know of any specific requirements as early as possible so that we can ensure with our local teams that the needs can be met. Any questions please don’t hesitate to contact us!
Though some groups can organise a collective passport, we recommend that students travel under their own passports where possible. Please see the latest government advice about travelling on a collective passport at https://www.gov.uk/collective-group-passports
For the latest advice on EHICs and taking a school trip to Europe, read our Brexit travel advice.
Students who are non-British citizens may need a visa to travel to continental Europe and British citizens may require a visa for long-haul trips. Though we can provide general information, it is your responsibility to check that all members of your school group fulfil the passport, visa, health and immigration requirements pertaining to your travel destination. Requirements do change and you must check the up to date position in good time before departure.
Most countries, including European destinations, now require passports to be valid for at least 6 months after your return date. You can check the latest Brexit European travel advice here.
Special conditions apply for travel to the USA, and all passengers must have individual machine-readable passports. Please check usembassy.org.uk
Up to date travel advice can be obtained from the Foreign and Commonwealth Office at fco.gov.uk
School trips to Europe are a little different now we've left the EU. Read our latest Brexit travel advice for all you need to know about passport validity rules and changes to EHICs so you don't get caught out.
You may see mention of Class Tours Ltd on your booking conditions.
Voyager School Travel is a trading name of Class Tours Ltd a group of travel companies that includes Family Adventure Holidays, COGO Group travel and Pegasus Coaches, as well as residential language centres in France, such as Château de la Baudonnière and La Grand'Ferme in Normandy and Hotel Moulin aux Draps near the French Opal Coast.
1 student x 1 night = 1 point. The more students and the more nights you stay, the more points you earn.
To claim your rewards or to find out your current balance, just leave us a message or email your Voyager representative.
We have created a number of useful guides that can help you plan and book your next school trip with Voyager School Travel.
You are in expert hands
Our team use their teaching, language & destination experience to organise educational trips that are not only enriching but hassle-free. Read more →
Safety assured, bonded & accredited
As a member of the School Travel Forum & protected through ABTA or ATOL you can be sure of our high standards. Read more →
Trusted by teachers
Schools trust Voyager School Travel to organise the educational trips for over 32,000 passengers a year. Read more →
We deliver the educational elements
Our native-speaking language instructors deliver your students' learning so you can enjoy the trip too. Read more →
Stay at our own residential centres
You are in the very best hands at our centres in Normandy & the Opal Coast run by our own experienced team. Read more →
Our own overseas teams
With a large overseas team looking after the majority of our school trips, you can be sure of consistent and personal service. Read more →
For teachers who are serious about the educational outcomes of their school trip.Contact us