COVID-19 Peace of Mind Promise

We understand that schools are worried about being left out of pocket because of changing travel rules and regulations. That's why our Peace of Mind Promise provides new bookings with additional financial protection in the event: 

• The DfE or Foreign Office advises against travel to your chosen destination 
• Quarantine restrictions are imposed at your chosen travel destination
• The UK's travel rules require your group to quarantine on return

The Peace of Mind Promise, alongside our ABTA Travel Sure travel insurance, provides the backup you need in case your trip is impacted by COVID-19. The Peace of Mind Promise applies to all new bookings. To be eligible for this flexibility, your group must also keep up with the agreed payment schedule. 

✔️ We'll refund you if your trip is cancelled

If your trip is cancelled due to COVID-19 restrictions, and you are unable to claim from your insurance, then we guarantee to either find you a suitable alternative or refund your group in full if any of the following applies within 21 days of your planned departure:

• The FCDO advises against all but essential travel to your chosen destination 
• The Department for Education recommends against taking school trips to your chosen destination 
• The country you are visiting is on the red travel list 
• Quarantine is required for fully vaccinated travellers visiting your trip destination, or, on your return 
• Local or national lockdowns in the UK will prevent your departure 
• Local or national restrictions at your destination will impact the main purpose your trip 

Normal cancellation terms and conditions apply if:

• You cancel the booking more than 21 days before the group is due to depart 
• You have not kept up with the agreed payment schedule 
• Your school/college insurance or RPA will cover your COVID cancellation claim 
• Individual travellers decide to pull out of the trip 
• You cancel due to restrictions imposed on passengers who do not meet vaccination requirements (unless exempt or ineligible at time of departure)   

The indicators are that most foreign school trip destinations will require all travellers to be fully vaccinated against COVID-19. Though we will provide information on the rules for your destination, it is ultimately the responsibility of the party leader and passengers in the group to ensure they have had the vaccinations required to travel. Refunds are not available in the event a group is unable to comply with a country’s vaccination rules at time of departure.  

We recommend that you check what COVID cover is provided by your school insurance/RPA before booking.

✔️ We won't charge you postponement fees

We won’t charge you any postponement fees if you have to delay your trip to a later date due to COVID-19. All we ask is that you let us know between 12 weeks and 28 days before your planned departure and maintain your agreed payment schedule up to the point you have to postpone.

You can start the postponement process if one of the following applies:

• Quarantine is required for fully vaccinated visitors to your travel destination
• UK arrival rules require fully vaccinated travellers to quarantine on return
• Local or national lockdowns in the UK will prevent your departure
• Local or national restrictions at your destination will impact the main purpose your trip

The COVID-19 Peace of Mind Promise is in addition to your Standard Booking Terms & Conditions.