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COVID-19 Peace of Mind Promise

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We understand that schools are worried about being left out of pocket because of changing travel rules and regulations. That's why we've enacted our Peace of Mind Promise to provide new bookings with additional financial protection in the event: 

  • The DfE or Foreign Office advises against travel to your chosen destination 
  • Quarantine restrictions are imposed at your chosen travel destination
  • The UK's travel rules require your group to quarantine on return

This additional flexibility is for all new bookings made between 10 May – 23 December 2021 for travel in the 2021/22 academic year.

The Peace of Mind Promise gives extra back up in case the whole trip is impacted by COVID-19. In addition to this protection, the individuals in your group will benefit from our ABTA STF Travel Sure insurance which includes COVID-19 cover for anyone  who tests positive or is 'pinged' before, or during, your stay. 

✔️ We'll refund you if your trip is cancelled

If your trip is cancelled due to COVID-19 restrictions, and you are unable to claim from your insurance, then we guarantee to either find you a suitable alternative or refund your group in full if any of the following applies within 21 days of your planned departure:

  • The FCDO advises against all but essential travel to your chosen destination
  • The Department for Education recommends against taking school trips to your chosen destination
  • The whole group is required to quarantine at your travel destination
  • Your group is required to quarantine on your return due to the government’s traffic light system
  • Local or national lockdowns in the UK will prevent your departure
  • Local or national restrictions at your destination will impact the main purpose your trip

Normal cancellation terms and conditions apply if:

  • Individual travellers decide to pull out of the trip
  • You cancel the booking more than 21 days before the group is due to depart
  • You have not kept up with the agreed payment schedule
  • Your school/college insurance or RPA will cover your COVID cancellation claim

 

✔️ We won't charge you postponement fees

We won’t charge you any postponement fees if you have to delay your trip to a later date due to COVID-19. All we ask is that you let us know between 12 weeks and 28 days before your planned departure and maintain your agreed payment schedule up to the point you have to postpone.

You can start the postponement process if one of the following applies:

  • The whole group is required to quarantine at your travel destination
  • Your group is required to quarantine on your return due to the government’s traffic light system
  • Local or national lockdowns in the UK will prevent your departure
  • Local or national restrictions at your destination will impact the main purpose your trip

This additional refund protection applies to new booking made between 10 May – 22 October 2021 for travel in the 2021/22 academic year. To be eligible for this refund, your group must also keep up with the agreed payment schedule.

We recommend that you check what COVID cover is provided by your school insurance/RPA before booking. The COVID-19 Peace of Mind Promise is in addition to your Standard Booking Terms & Conditions.

Important information about postponing your trip

 

Between 12 weeks and 28 days of departure you are free to postpone your trip to a later date – just contact us by email to start the process.

You can start the postponement process if one of the following applies:

  • The whole group is required to quarantine at your travel destination
  • Your group is required to quarantine on your return due to the government’s traffic light system
  • Local or national lockdowns in the UK will prevent your departure
  • Local or national restrictions at your destination will impact the main purpose your trip

If you choose to postpone your trip more than 12 weeks before your planned departure date, then your booking will be subject to the normal charges and fees set out in our Booking Terms and Conditions for amendments and cancellations.

These postponement terms only apply if your booking is affected by COVID-19 and do not apply in the case of disinclination to travel.

If your trip cannot go ahead because of COVID-19, we will not charge your group any administration fees for changing your departure dates, as long as you request the change within 12 weeks and 28 days of your trip.

Prices may change if you alter your plans. Wherever possible we will keep prices changes to a minimum. However, any postponement will be subject to costs and charges imposed on us by our suppliers in making the change.

Groups travelling to our centres by coach are unlikely to experience any significant price changes, while trips involving a flight could see additional costs and charges.

Where you postpone a trip booking, we will ensure that all your arrangements are changed to the later date. Any money already paid to us will be carried over to your new trip and will retain the same ABTA and ATOL financial protection as the original booking. We will not charge our administration fee to make the new arrangements and we will do all we can to keep your tour price the same.

Your group is covered - our new ABTA travel insurance includes COVID-19 cover

As well as providing additional financial protection for your booking, we have upgraded our school trip insurance policy to include COVID-19 protection both ahead of the trip and while your abroad. This means that schools can book their next trip knowing that teachers and pupils are fully covered for COVID-19 related cancellation and medical expenses. Click here for details of the COVID-19 insurance cover provided on all our ABTA school trip packages.

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Find the answers you're looking for in our COVID-19 Travel Hub

All the support you need to book your next trip with confidence—COVID-19 flexible booking terms, trip insurance, safety measures & travel advice.

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How Voyager School Travel delivers the best service

COVID-19 trip insurance

All our trips include COVID-19 cover before and during the trip so you can book and travel with confidence. Read more...

Peace of Mind Promise

You won't be left out of pocket because of changing travel rules. New bookings will receive additional financial protection. Read more...

COVID-19 secure

The majority of our groups stay at our centres and travel on our coaches which means we can ensure the highest standards of care are met. Read more...

Safety assured, bonded and accredited

Your booking is protected through ABTA or ATOL. As an assured member of the School Travel Forum we adhere to the highest standards. Read more...

We make it easier

Teachers’ lives are hard enough without the extra work involved in running a school trip, so we’ll be there for you before, during and after the trip. Read more...

You are in expert hands

We have specialised in educational trips for over 10 years and organise school trips for over 25,000 students a year. Read more...

For teachers who are serious about the educational outcomes of their school trip.

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