Customer Speaker Annoucement | Travel & Tourism Student Convention Disneyland Paris
25 Jul 2022, 11:09 by Kate Moore
2 MIN READ
We are thrilled to announce our live Customer Service speaker for the next Travel & Tourism Student Convention at Disneyland® Paris. Jane Batty, senior manager at Disneyland Paris, will be delivering a presentation focussing on customer service in the travel & tourism sector, using her 15+ years experience at Disneyland Paris, she's excited to share her knowledge with your students.
Name: Jane Batty
Job title: Front of House Manager, Disney Hotel Sequoia Lodge
Company: Disneyland Paris
Presentation topic: Customer Service
MORE ABOUT JANE
After studying for a Master’s Degree in Hotel Management and French, Jane joined Disneyland Paris (then Euro Disney) as a receptionist in 2007. She is now responsible for the Front of House team at Disney's Sequoia Lodge.
Disney's Sequoia Lodge has an American National parks theme and has over 1000 guest rooms, two restaurants, leisure complex and pool, all set in a woodland lodge setting. The hotel was rated TripAdvisor Travelers' Choice in 2019, making it oine of France's top hotels for families.
Jane's role is to continuously improve the quality of customer service in all departments of the hotel, anticipating and exceeding the needs of Disney's hotel guests while developing and nurturing an inclusive and diverse team.
The cast members of Disneyland Paris are famous for delivering a magical guest experience and Jane will talk about how her team ensures a consistent and quality customer service across all the customer touchpoints.
DISNEYLAND PARIS – COMPANY PROFILE
Disneyland Paris is a theme park and tourist resort in France owned by The Walt Disney Company. The park comprises of Disneyland Paris, Walt Disney Studios Park, Disney Village and seven on-site Disney Hotels.
The resort attracted over 18 million people in 2019, driven in large part, by its exceptional customer service, creating a magical world the moment visitors enter the resort.
The Walt Disney Company has been making magic since 1923, creating unforgettable stories that connect with audiences around the world. Learn how this iconic brand uses service to differentiate itself from other theme parks and visitor attractions.
What will your Travel & Tourism students learn about customer service?
Our Customer Service Speaker, Jane Batty will provide a fascinating case study into the principles of delivering and measuring exceptional customer service at Disneyland Paris.
Responsible for all front of house staff at one of France's top rated family hotels, she will reveal how great service is achieved by giving staff permission to take responsibility for looking after the individual needs of their guests.