Speaker Announcement - Travel & Tourism Convention

Guest Speaker: Tracy Bayliss

Head of Coach & Trade, LeShuttle

We’re delighted to welcome back Tracy to share her experience an and expertise in excellent customer service in the travel industry.

With a strong background in customer experience and business transformation across the travel, leisure, and hospitality sectors, Tracy brings a wealth of industry knowledge and a deep understanding of how exceptional service shapes the customer journey. Her impressive career spans roles at household names including Bourne Leisure, Eurocamp, and Travelopia, making her uniquely placed to share real-world insights that directly connect with the Travel & Tourism curriculum.

What students will learn from Tracy's session

In her session, Tracy will be exploring key curriculum-led topics such as effective communication in delivering excellent customer service. With engaging examples and professional experiences, Tracy will help students bridge the gap between theory and practice, offering practical advice on how to meet and exceed customer expectations in a competitive, experience-driven industry.

Students will also gain valuable insight into what it takes to succeed in customer-facing roles and how excellent service delivery can shape business success.

This is a fantastic opportunity for learners to hear from someone who’s been at the heart of delivering outstanding customer service in some of the UK’s most loved travel brands. Tracy’s session promises to be both inspiring and highly relevant to students' coursework and future careers.

We look forward to hearing from you, Tracy!

There's still time to get your students to this popular live and curriculum-focussed Travel & Tourism Student Convention in January. Get in touch today to get a quote for your group.